Customer Support Agent - Zr_18647_Job

Job Description
This is a remote position. Monday to Friday 8 hours within: 7am to 6pm Apopka, FL Time with 1 hour unpaid lunch
Client Overview This growing contracting company specializes in residential and commercial roofing, plumbing, HVAC, electrical, installation, and general contracting services.
With an impressive in-house staff covering daytime hours, they need an exceptional virtual dispatcher to coordinate their team of on-call technicians handling after hours emergencies.
Be part of an ambitious team expanding to offer 24 / 7 service!
You will be the friendly voice on the phone for customers needing urgent contracting services during evening and weekend hours.
As a virtual dispatcher, you'll create work orders, dispatch technicians, and provide excellent customer service.
Responsibilities Answer incoming calls and assess situationCreate work orders with details of jobUse system to dispatch appropriate technicianProvide customer updates and manage expectationsDeliver exceptional customer serviceRequirements Clear communication and customer service skillsExperience with work order systems preferredGeneral knowledge of contracting services helpfulReliability working evenings and/or weekendsDedication to on-time dispatch and follow-upIndependent Contractor Perks HMO Coverage for eligible locationsPermanent work from homeImmediate hiringSteady freelance jobZR_18647_JOB

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