Customer Service Agent (Bogota, Colombia Remote)This is a remote position for candidates based in Bogota, Colombia. About the Role: Are you passionate about driving customer success?
Addicted to solving problems?
So are we.
We are looking for a customer-driven problem solver at Sezzle.
With a fun, genuine, and empathetic voice, you will be troubleshooting and writing clear and concise instructions to solve questions about utilizing Sezzle.
You have excellent written and verbal communication skills.
You are dependable, resourceful, and get joy from going beyond to make customers successful.
The Company: With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible.
We're not just transforming payments; we're redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values.
If you're excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!
Responsibilities: Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers.Showcase passion and connection with the product.Assist customers to resolve basic to complex inquiries via email, live chat, and phone call.Build a network of support and trust with our customer support team.Work with customers to understand how they use Sezzle services and provide valuable feedback to Product and Development teams.Act as an advocate for our customers, reporting and acting on observed areas for improvement in our product or processes.Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer experience.Ideal Experience & Skills: Excellent communication and interpersonal skills.Fluent in written and spoken English.Proven success in a fast-paced support environment.Exceptional verbal and written communication skills to provide clear, articulate, and kind customer support in technical instructions via phone support, email, and live chat.Able to efficiently manage multiple tasks and utilize personal judgment to take initiative.Driven to dig into the details of a system or process to solve customer problems.Displays a passion for what you do while upholding personal and corporate integrity.Excitement to learn new technologies and help customers succeed.3+ years of customer support experience.Email, phone, and/or live chat experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software.Fluent in written and spoken English and Spanish (a third language is a plus).Bachelor's degree or an equivalent combination of education and experience.Zendesk, LiveAgent or Jira experience is a plus.About You: You have relentlessly high standards.You're not bound by convention.You need action.You earn trust.You have backbone; disagree, then commit.You deliver results.What Makes Working at Sezzle Awesome: At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators.
We believe in surrounding ourselves with only the best and the brightest individuals.
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