Tipalti | Customer Support Engineer (Co)

On behalf of Tipalti , SD Solutions is looking for a talented Customer Support Engineer to step onto a fintech unicorn rocketship! Responsibilities: Provide world-class service to our customers and ensure customer success post sales. Provide specialized support on both technical and product issues, also manage customer escalations. Lead / coordinate actions to resolve customer issues while collaborating with other teams including Customer Success, Product, and Engineering as required. Act as a customer advocate by sharing product feedback with engineering, product, and the other internal stakeholder teams to drive product roadmap. Create and contribute to the development of knowledge articles in Tipalti's knowledge base. Requirements: 2+ years of providing hands-on technical support at a SaaS company. Relevant academic degree that demonstrates quantitative and analytical orientation (finance, accounting, technical). Strong communication skills, including written, verbal and listening. Detail oriented and well organized. Always learning, has a growth mindset. Strong creative thinking and problem-solving skills. Experience in working with ticketing systems such as Zendesk or any ticketing system, and Salesforce. Experience with NetSuite / QuickBooks or other ERP systems; knowledge of accounting is a big plus. Experience with payment systems and/or working at a Fintech company – an advantage. Proven ability to read, debug, and understand HTML code, API calls, etc. - an advantage. #J-18808-Ljbffr