Join our team at Palo Alto Networks as a Tier 1 Post-Sales Engineer and play a vital role in ensuring customer success and satisfaction.
In this position, you will provide advanced technical support, manage high-end security solutions, and build lasting relationships with our clients.
Key Responsibilities: Provide support for Palo Alto Networks solutions across various customer environments.
Achieve and maintain Palo Alto Networks certifications, including PCNSA (Palo Alto Networks Certified Network Security Administrator) and optional PCNSE (Palo Alto Networks Certified Network Security Engineer), as part of your personal and professional development.
Utilize strong analytical skills to collect data, perform in-depth analysis, and propose solutions that align with client needs and business objectives.
Expertly manage and configure next-generation firewalls to ensure robust security and optimal performance.
Offer technical guidance and support during the post-sales phase, addressing any customer concerns related to product functionality or performance.
Work closely with partners and the Palo Alto Networks technical team to resolve issues.
Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field.
1-3 years of experience in a technical support or post-sales role, preferably in the cybersecurity industry.
Strong technical expertise in managing and configuring next-generation firewalls; experience with Palo Alto Networks products is highly preferred.
Certification in PCNSA and PCNSE (or similar); additional certifications in cybersecurity or network management (such as CISSP, CCNA, JNCIA) are highly desirable.
Bilingual proficiency to effectively communicate with a diverse client base.
Comprehensive understanding of networking, cybersecurity, and the latest industry trends.
Excellent problem-solving skills and the ability to communicate technical concepts clearly and effectively to non-technical stakeholders.
If you're passionate about cybersecurity and eager to help customers achieve success, we encourage you to apply and join our dynamic team!#J-18808-Ljbffr