Customer Service Representative

Intake Specialist (CSR experience) Location: SMART OFFICE - Cra 51b # 80-58, Alto Prado, Barranquilla, Atlántico Shift Days, Hours, and Time Zone: Availability from Monday to Sunday with 2 days off randomly chosen by the operation.
Candidates should be available from 8:00 a.m. to 8:00 p.m. (This does not mean that the person will work from 8 to 8; it means that the shift will be adjusted within this time frame, 10 hours per day, 45 hours per week, with 1 hour for lunch and two 15-minute breaks.
)2 weeks training from 8:00 AM to 6:00 PM, Monday to Friday.
Essential Job Functions: Confer with customers by telephone to provide information about services, status updates, and process new cases (minimum conversion expectations of 50% for calls and 70% for SMS leads).
Contact customers to respond to inquiries and process online hires.
Perform other duties as needed, guided by the management team.
Knowledge, Skills, and Abilities: Skill in completing multiple tasks at once.
Skill in identifying and resolving customer problems.
Skill in oral and written communication, including English and Spanish communications.
Skill in operating office and technological equipment and software.
Ability to communicate professionally with coworkers and customers.
Ability to follow oral and written instructions.
Ability to organize daily activities of self and others and work as a team player.
Required Education and Experience: High school diploma.
English level (B2+).
At least 6 months of experience in Customer Service.
The position has a HIRING BONUS!
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