Support Engineer

Job Description Qualifications & Responsibilities   The Associate Engineer L1 assists in managing all Data Center Infrastructure Management related activities for Groupe supported sites to ensure maximum possible service availability and performance.
  The candidate will work closely with Network, Server, Facilities, Real Estate and OTS teams in supporting the office server and network closet room installations, deployments, consolidations, coordinating data center maintenance and outage events.
Responsible for all aspects of bottom of rack UPS/Rack PDU (primarily Schneider Electric/APC) and environmental monitoring hardware including software/firmware updates, hardware upgrades, performance management and capacity planning for the environment.
  Qualifications Required Skills/Experience   The candidate must have knowledge of Microsoft operating systems and products including: Experience in Microsoft Office 365, Active Directory, working with virtual infrastructures (i.e.
VMWare, MS Hypervisor).
SNMP (versions 1 and 3), HTTPS/HTTP, SSH/Telnet, TCP/IP, DHCP Able to troubleshoot and resolve system issues in a timely manner.
Excellent English verbal and written communication skills Excellent knowledge of IT infrastructure concepts and principles.
Excellent knowledge of products offerings.
Solarwinds Orion NMS WAN EcoStruxure IT Data Center Expert Service-Now – including a strong understanding of change management related activities.