Supervisor Hr Operations

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at . For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges. We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential. At Johnson & Johnson, we all belong. We are searching for the best talent for HR Operations Supervisor to be in Bogotá. Purpose: The HR Operations Supervisor is responsible for leading and managing a team of HR professionals, ensuring the efficient and accurate execution of the organization's HR processes and policies. This role focuses on optimizing HR operations by driving continuous improvement initiatives and ensuring compliance with quality standards and response times. The Supervisor will oversee key operational processes, such as due diligence, offer generation and extension, onboarding, hires and job changes in Workday, document file administration, social security, and other HR systems connected to employee life cycle management, while also identifying areas for improvement and implementing innovative solutions to increase efficiency and reduce errors. Additionally, this position will serve as the main point of contact for resolving complex issues and will support senior leadership in decision-making related to people management. The successful candidate will create a collaborative and high-performance environment, developing team talent and guiding the team towards achieving its goals. Additionally, this role will involve managing relationships with key stakeholders such as Talent Acquisition, Payroll, BUHRs, external vendors, and Local HR to ensure seamless integration and alignment of HR processes. Responsibilities: Case Management and daily operations Lead the team in receiving, assigning, and processing complex and local HR-related cases within the case management system, ensuring timely updates, accurate classification, and proper handling of each case. Oversee the identification of challenges and opportunities within case management, providing guidance and support to the team while escalating issues to senior management as needed. Ensure the integrity, completeness, and accuracy of all transactions and documentation, maintaining compliance with company policies and legal requirements. Manage and update the knowledge management system with new documents and guidelines, ensuring all team members have access to the latest information and best practices. Proactively monitor case progress and team performance to identify areas for improvement, ensuring all service level agreements (SLAs) and quality standards are met. Drive policy and legal compliance across all HR processes, coaching the team to adhere to regulations and maintain high standards in all interactions. Serve as a point of escalation for team members and provide direction on how to effectively resolve cases using available self-service options, systems, and tools to empower customers and streamline processes. Foster a collaborative team environment by facilitating daily huddles, setting clear priorities, and ensuring alignment with departmental goals and objectives. Oversee the document and filing administration for both employees and candidates, ensuring all records are accurate, up-to-date, and securely managed. Qualifications Associate's/Bachelor's Degree 3 years of related experience. Leadership and Team Management: Proven ability to lead, motivate, and develop a high-performing team, fostering a collaborative and results-oriented environment. Strategic Thinking: Ability to set priorities, guide team direction, and align individual and team activities with overall business objectives. Stakeholder Management: Strong capability to manage relationships and collaborate effectively with cross-functional stakeholders such as Talent Acquisition, Payroll, vendors, and Local HR teams. Decision-Making and Problem Solving: Demonstrated expertise in assessing complex situations, making informed decisions, and providing guidance to team members in resolving challenges. Effective Communication: Exceptional interpersonal and communication skills to influence and build trust with internal and external stakeholders. Change Management: Ability to lead the team through change initiatives, ensuring clear communication, smooth transitions, and team buy-in. Process Optimization and Innovation: Proficiency in identifying areas for process improvement and implementing innovative solutions that enhance operational efficiency and service delivery. Analytical Skills: Strong analytical and critical thinking abilities to interpret data, identify trends, and make evidence-based recommendations. Attention to Detail: High level of accuracy and thoroughness in reviewing and managing HR processes, documentation, and case management. System Knowledge: Advanced understanding of HR systems (e.g., Workday) and proficiency in case management applications and other HR tools. Compliance and Policy Adherence: Deep knowledge of HR policies and legal compliance to guide the team in adhering to regulations and maintaining company standards. Customer-Centric Approach: Commitment to providing an excellent customer experience by ensuring rapid resolution of cases and empowering employees with self-service options and information. Preferred Knowledge, Skills and Abilities: Service Center experience, HR and/or Payroll Service Center preferred. Advanced understanding of HR Functional domains (Benefits, Compensation, HRIS, Workforce Data Administration, HR Business Partnering, Employee Relations) or Payroll. Experience using Case Management tools (ideally SFDC). Experience with continuous improvement and quality, such as Six Sigma or Lean Methodology. Excellent communication (oral and written) skills. Employment laws and practices. People management Experience. Excel intermediate (Required). Language skills: Advanced English (oral and written - required), Portuguese (preferred). #J-18808-Ljbffr