Hi, I'm Erika Plazas , your Recruiter. At CSG, we choose to see beyond a resume paper. We first put your story, perspective, background, and what you have to offer. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling the power of all, we make ordinary customer and employee experience extraordinary. We are looking for a Sr. Technical Support Analyst who will: Use Redhat Linux system utilities/logs to isolate errors, interpret performance indicators, and correlate findings with reported application issues. Analyze problems to determine potential solutions. Conduct advanced analysis by researching and correlating information from various sources to diagnose issues. Build productive relationships with key technical and business team representatives throughout CSG. Utilize UNIX systems utilities and tools. Develop and maintain BASH shell scripts, Perl scripts, and sed/awk commands. Work effectively and efficiently within a fast-paced, dynamic team environment. Identify improvement areas and resolve issues related to interconnected software components. Document and diagram complex systems using Visio or similar tools. Is this opportunity right for you? We are looking for candidates who: Strong knowledge of Redhat Linux. Advanced analytical skills for researching and correlating information to resolve issues. Strong communication and interpersonal skills. Solid working knowledge of Linux operating systems. Proficiency in UNIX systems utilities and tools. Skill in BASH shell scripting, Perl, and sed/awk. Ability to support a 24x7 on-call rotation. Knowledge of IVR/Telephony/SIP (preferred). Familiarity with Confluence, Jira, and/or Remedy (preferred). Working knowledge of networking and network load balancers (preferred). CSGer Perks & Benefits Work from Home, in-office, or hybrid Medical & Dental Coverage Life Insurance And so much more! Location(s): CO. Bogota. Remote #J-18808-Ljbffr