At Neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients' business.
Our offerings include Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration.In order to continue our growth, we are seeking a Project Manager!
By joining our team, you'll work in a fast-paced, rapidly growing, startup environment.
The ideal candidate will act as the primary liaison between external clients and internal teams, ensuring successful delivery of contractual commitments while fostering exceptional customer experiences.
The growth potential and opportunities here are endless and we want you to be a part of our journey.
Curious what your day would look like as a Project Manager?
Check out the details below!
Key Responsibilities: Client Relationship Management: Act as the main point of contact for external customers throughout the software implementation process.
Guide customers through each project phase, providing clear communication, managing expectations, and ensuring satisfaction.
Demonstrate cultural and business etiquette suited for North American customers.
Internal Team Coordination: Collaborate with cross-functional teams, including software developers, QA specialists, and support staff, to ensure project requirements are met.
Maintain alignment between contractual obligations and project deliverables.
Facilitate team meetings to review progress and address challenges.
Project Planning and Execution: Develop comprehensive project plans, including timelines, milestones, and weekly deliverables.
Track progress against the plan, addressing deviations promptly and maintaining transparency with all stakeholders.
Proactively identify and mitigate risks to ensure project success.
Communication and Reporting: Deliver top-notch communication in English (native or near-native proficiency) through written reports, presentations, and verbal interactions.
Provide regular updates to clients and internal stakeholders, ensuring all parties are informed of project status, risks, and accomplishments.
Customer Success Focus: Foster long-term relationships with customers by delivering value and ensuring a smooth implementation experience.
Provide feedback to improve internal processes and future customer engagements.
Requirements 2+ years of experience in a project management role Proven experience in project management, specifically in software implementation.
Strong track record of working with external customers, guiding them through complex projects.
Experience managing internal teams to meet contractual and project requirements.
Exceptional English communication skills (native or near-native proficiency).
Familiarity with working with North American customers and understanding of their business practices.
Expertise in creating and managing project plans, timelines, and deliverables.
Strong organizational skills, attention to detail, and ability to manage multiple priorities.
Benefits You will have Undefined Contract, a fast and deep growing career path, pre-paid health insurance coverage with Sura for you and one additional member of your family, flex time, flexibility to work from home or in the office, yearly ophthalmological health bonus, and the opportunity to improve your English skills by working side-by-side with international teams and projects, apart from fully personalized English classes, and more!
*All resumes and application answers must be in English