We want you on our team??
We are an technology company with more than 12 years of experience, with a presence in Colombia, Mexico and Ecuador, which offers specialized consulting services for the construction of virtual learning environments in companies, universities and the government sector.
We are looking for a Level 1 Support Technician with a minimum of 1 year of experience as a Moodle platform administrator and offering technical support to end users through a help desk or HelpDesk.
What are the Working Conditions and Benefits?
Indefinite term contract
Salary from COP $1.6M to $2.5M depending on experience and training.
Occasional performance bonuses
100% remote work.
You must be available to occasionally travel to the city of Bogotá.
Hours : Monday to Friday : 8 am - 5 pm
We have an excellent work team.
Day off on your birthday.
Delivery of equipment and tools.
What will your duties be?
Be the first point of contact for users experiencing issues with the Moodle LMS, providing initial assistance and low-level troubleshooting.
Record and classify support requests in the ticketing system, ensuring accuracy and clarity of information.
Escalate incidents that exceed the scope of Level 1 support to the appropriate levels within the Help Desk team.
Keep users informed about the progress of their requests and manage expectations effectively.
Contribute to the technical knowledge base, documenting common problems and solutions.
Participate in training sessions to continually improve technical and customer service skills.
What requirements must you meet?
Training : Technician, Technologist or university student in recent semesters in areas of information technology, systems engineering or related fields
Experience : At least one (1)
year of experience in technical support roles or managing Moodle platforms or web applications.
Familiarity with e-learning environments and basic understanding of SaaS infrastructure.
Ability to perform initial diagnostics and diagnose common software and hardware problems.
Help desk experience.
Availability to work rotating shifts and cover extended hours to provide ongoing support.
Motivation to develop a deep understanding of Moodle and the specific needs of educational institutions and client companies.
Commitment to the company's values and to the provision of quality service that reflects Edu Labs standards.
Any basic Moodle certification or equivalent LMS platforms will be valued.