Hotel Staff for Bogota, Colombia Who we are Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet's most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures. Responsibilities Responsible for communicating the different Tours & Travel products and services during the check-in process Ensure all guests are aware of the different spaces in Selina (common kitchen, F&B, cinema room, library, cafe/club, Retail Shop, Tours & Travel desk, Wellness Deck, Surf Ranch - when relevant) Responsible for selling all Tours & Travel products (Retail, Tours and Transportation, Rentals, Wellness, Surf and Education) Responsible for recording Tours & Travel sales in systems Support guests with any questions or concerns regarding a T&T product Manage receptionists' tasks on the night shift Process all guest check-ins and early check-outs Review receptionists' reports Maintain a clean and organized reception Prepare accounting reports as required Complete the logbook Check all the Complete Registration Cards to ensure all IDs and personal information of arriving guests are collected Perform adjustments and corrections and rectify all PMS problems that occur during the night shift Verify that all registered guests have the payment applied correctly in the PMS Prepare the end-of-day procedure Ensure all arrivals for the following day are assigned Prepare all the Registration Cards, Selina Bracelets, and keys for the arrivals of the next day Check all accounts of guests who check out the next day Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of the shift Ensure standards of customer service Ensure the good condition of reception equipment Must be able to perform the full night audit if needed Act as manager on duty for the hostel in the absence of the Management Team, dealing with complaints, problem-solving, disturbances, special requests, and any other issues that may arise Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety Requirements 8 months minimum of experience in reception Team management skills Bilingual Knowledge of PMS system Tourism / Hotel management background What can you expect No dress code Pet-friendly (as long as your pet is friendly) Multiple online training opportunities Cultural events and wellness activities at locations. Volunteering with Selina Gives Back; because sharing is caring Huge Selina experience discounts on your stay, food & fun for you and your friends & family Have your birthday off Extra country-specific benefits; we can tell you more during the application process. Selina Candelaria - Cl. 11 #3 - 43#J-18808-Ljbffr
