Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?
Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
What You Will Do: Provide exceptional customer support and troubleshooting for online course teams and instructorsApply the latest and greatest customer happiness practicesAdvise course teams on best practices and optionsMonitor internal escalation channelsWork closely with the product and engineering team for bug resolutionEscalate feature requestsProvide omni-channel support via calls and emailsBecome a product expert and constantly growMaintain working knowledge of our client's products and servicesWhat you need to succeed in this role: Excellent English and SpanishGeneral knowledge of coding and web development practicesFamiliarity with debugging HTML, JavaScript, and PythonAt least 3 years of providing customer support and technical troubleshooting for SaaS customersExperience in technical supportExperience with database queries and command lineExperience with Zendesk, Jira, GitHubExcellent business writing and communication skillsPersonal laptop or computer (at least 8GB of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)Benefits and Perks: Fixed schedule, 8am–4pm, Colombia timeOpportunity to work fully remotelyInclusive international environmentCompensation in USDGood bonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management interested in your growth and long-lasting cooperationGreenhouse conditions for self-developmentWho are we? SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.
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