Expert Crt

Title: Expert CRT Location: GSC BOG Develop a strong and trustful relationship with clients through timely and accurate communications. Key Responsibilities : Responsible for providing support to the assigned account. Review and ensure the achievement of specific client KPIs and service agreements. Provide performance reports. Maintain communication with internal/external third parties to meet client expectations. Provide proactive issue resolution and corrective actions to ensure service excellence. Key contact for escalations. Develop a sustainable relationship with internal and external stakeholders. Coordinate business implementations. Participate/lead customer reviews (QBR and/or MBR). Coordinate stakeholder activities and ensure quality and timeliness. Understand client documentation requirements and provide guidelines to stakeholders to ensure compliance. Recommend and coordinate necessary changes based on process analysis. Assist DGF operations in resolving complex issues. Skills / Requirements : Professionals in industrial engineering, international business, or related fields. Minimum of 3-5 years in logistics processes. Extensive knowledge of cargo transportation and the logistics industry. Fluent communication in English (verbal and written). Customer service and communication skills. Teamwork and autonomy. Relevant Information : Salary: $3.134.040 Type of Contract: Indefinite - Directly with DHL Colombia. Performance bonus up to 16% of salary ($501.446 max). Food Allowance: $95.564. #J-18808-Ljbffr