Job Description This is a remote position.
Schedule: Monday-Friday 10:30am-7pm with 30-minute Unpaid Break, Kentucky Time (8:30pm - 5am Manila Time) We are seeking a highly motivated and talented individual to join our team as a Customer Support Specialist.
The primary responsibility of this role is to provide exceptional phone-based assistance to customers experiencing issues with their remote key devices.
The ideal candidate will possess excellent verbal communication skills and a passion for helping others.
Key Responsibilities: Answer inbound phone calls from customers in a professional and courteous manner. Troubleshoot remote key issues by asking a series of targeted questions to identify the root cause of the problem.
Provide accurate and timely assistance to resolve customer concerns, ensuring a high level of customer satisfaction.
Escalate complex issues to the appropriate manager or team when necessary.
Document customer interactions and resolutions in our internal system.
Participate in ongoing training to stay current on product knowledge and best practices.
Collaborate with team members to share knowledge and continuously improve our support processes.
Requirements High school diploma or equivalent; post-secondary education is a plus.
Minimum of 2 years of customer service experience, preferably in a phone-based support role.
Excellent verbal communication skills, including the ability to explain complex concepts clearly and concisely.
Strong active listening skills and the ability to empathize with customers.
Proficient in basic computer and internet navigation skills.
Ability to multitask and manage time effectively in a fast-paced environment Independent Contractor Perks HMO Coverage for eligible locations Permanent work from home Immediate hiring Steady freelance job ZR_16523_JOB Requirements Key Responsibilities: Answer inbound phone calls from customers in a professional and courteous manner.
Troubleshoot remote key issues by asking a series of targeted questions to identify the root cause of the problem.
Provide accurate and timely assistance to resolve customer concerns, ensuring a high level of customer satisfaction.
Escalate complex issues to the appropriate manager or team when necessary.
Document customer interactions and resolutions in our internal system.
Participate in ongoing training to stay current on product knowledge and best practices.
Collaborate with team members to share knowledge and continuously improve our support processes.
Requirements High school diploma or equivalent; post-secondary education is a plus.
Minimum of 2 years of customer service experience, preferably in a phone-based support role.
Excellent verbal communication skills, including the ability to explain complex concepts clearly and concisely.
Strong active listening skills and the ability to empathize with customers.
Proficient in basic computer and internet navigation skills.
Ability to multitask and manage time effectively in a fast-paced environment
