We are a worldwide company focused on developing the best platform for efficiently and profitably scaling e-commerce operations across the globe. Specializing in e-commerce, fulfillment, and delivery solutions, we work with groceries, pharmacies, and other retailers! Giants such as Walmart, Falabella, Grupo Éxito, and Supernosso are part of our clients reflecting our dedication to achieving operational excellence within the realm of e-commerce. As a Customer Success Manager at Instaleap, you will be the strategic partner for our customers at every stage of the process. You will be the key person for communicating our customer's needs to our product team and will be focused on teaching our clients how to take advantage of all of Instaleap's features and how they can solve their business needs. For our clients: You will be focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer's issues, and working as a consultant while using insights according to the client's operation and suggesting improvements to increase productivity and achieve our customer's growth. Analyze the current digital stage where the client is and use the data insights to define a strategy to understand the final user's behavior and help our client improve their e-commerce transactions, understanding each store's operations while building a trusting relationship with Instaleap. Structuring business and growth plans for the client to get the most out of Instaleap achieving digital growth. Enhance and maximize the client's digital presence through mentoring and consultative support. Maintain constant communication with the client to identify needs and escalate them to the product team. Monitor Customer Success KPIs to generate action plans and offer solutions to our customers. Define strategies and identify customer growth opportunities in the early stages. Structuring an onboarding process for our clients. Maintain direct and continuous communication with senior stakeholders. Your experience has been shaped by: At least 3 years performing roles as a consultant, project manager, Team Leader in operations or e-commerce, or similar experience in operations or e-commerce. At least 3 years as a Team Leader. Fluent in English (B2-C1). Experience in a fast-paced environment as a tech company or start-up. Experience in last-mile delivery companies will be highly valued. Ability to persuade and influence C-Level & stakeholders. You can plan, organize, prioritize and communicate with all the teams involved in the delivery of complex product features. You are data-driven with strong analytical skills. Desire and ability to work on a technical developer product. Excellent communication skills, both written and oral. You can tailor your message based on the audience. What we bring to the table: Hybrid Work: Work together as a team. Flexible hours: We trust your work and skills. Additional days off to vacations. Half day off on your birthday. Access to Educational Budget. Workstation Paid: BYOD or company-provided machine. Different options to satisfy your palate. Health insurance: Get the attention and care that you deserve. Available in some countries. #J-18808-Ljbffr
