Job Description The Challenge: In an era of rapid transformation within the outsourcing industry, we're seeking a visionary to develop and implement comprehensive training programs for customer service representatives, tackle the evolving landscape, and address specific challenges head-on.
Are you the right Customer Service Trainer to revolutionize our team's approach to the outsourcing industry?
When you join our team, you will: Drive our mission to redefine the outsourcing industry by conducting training sessions on customer service techniques, company products/services, and systems/tools.
You'll be at the forefront of industry evolution, tasked with evaluating training effectiveness through assessments, feedback, and performance metrics to drive transformative change.
Your expertise in the field will be pivotal in shaping our direction and propelling us towards success.
Are you ready to unleash your creativity and expertise to redefine the outsourcing landscape?
Join us and be the driving force behind our industry-leading solutions.
Conquer the Global Platform and Showcase Your Skills!
Job Title: Customer Service Trainer Industry: Outsourcing Employment Type: Indefinite term type contract Shift: 6 DAYS A WEEK (rotating shifts) | 8:00 am to 5:00 pm Work Setup: Onsite, Bogotá Can you face the challenge?
Here's what you will do in this role: Develop and implement comprehensive training programs for customer service representatives.
Conduct training sessions on customer service techniques, company products/services, and systems/tools.
Evaluate training effectiveness through assessments, feedback, and performance metrics.
Identify training needs and collaborate with management to address gaps and opportunities for improvement.
Provide ongoing coaching and support to customer service teams to reinforce training and improve performance.
Create training materials, manuals, and presentations to support learning initiatives.
Stay updated on industry trends and best practices in customer service training.
Collaborate with other departments to ensure consistency in training and alignment with company goals.
Monitor and report on training outcomes and effectiveness to management.
Requirements Are you qualified?
Here's what you need!
English Level: C1.
Fluent in English (written and verbal).
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proven experience (1+ years) as a customer service trainer or similar role.
Strong understanding of customer service principles and practices.
Excellent presentation and facilitation skills.
Ability to communicate effectively with diverse audiences.
Experience in designing and delivering training programs.
Bachelor's degree in any field.
Experience in BPO is preferred.
Proficiency in Microsoft Office.
Benefits Ready Yet?
Check out these perks we have to offer!
Work-Items (laptop, mouse, and headset) Indefinite term type contract 5 extra days of vacation leave (20 in total) that could be monetized Direct exposure to our clients Career growth opportunities Diverse and supportive work environment Prime Office Locations - Bogotá and Medellin Upskilling through Emapta Academy Welcome to Emapta Colombia!
Emapta: Revolutionizing Outsourcing with Personalized Solutions Founded in 2010 by CEO Tim Vorbach, Emapta stands out in the world of business outsourcing.
He not only created a better solution for his own business but also revolutionized the way companies access and manage offshore talent.
Emapta embodies a new era of outsourcing, where clients effortlessly build dedicated, high-quality teams in global locations, seamlessly integrating them as an extension of their in-house operations.
Our approach is holistic – we don't just source and employ talent; we nurture it.
Our offerings include premium office spaces, comprehensive legal and HR support, and cutting-edge IT solutions.
However, what truly sets us apart is our emphasis on giving clients complete day-to-day management of their offshore team, ensuring a perfect synergy with their business culture and operations.
#EmaptaExperience Requirements Are you qualified?
Here's what you need!
English Level: C1.
Fluent in English (written and verbal).
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proven experience (1+ years) as a customer service trainer or similar role.
Strong understanding of customer service principles and practices.
Excellent presentation and facilitation skills.
Ability to communicate effectively with diverse audiences.
Experience in designing and delivering training programs.
Bachelor's degree in any field.
Experience in BPO is preferred.
Proficiency in Microsoft Office.
