Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If you're looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is via ticketing system and live chat and will include, but is not limited to, customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
Support will be in Spanish & English; applicants need to speak both languages.
Responsibilities: Handle inbound calls, live chat, and other service methods.
Provide accurate, valid, and comprehensive information.
Follow communication procedures, guidelines, and policies.
Support other business units with customer liaison, accurately documenting customer requests.
Manage complaints by providing solutions and options within the time limits and following up to ensure resolution.
Go the extra mile to engage customers.
Requirements: Customer Service experience is not required; however, it can be beneficial if the candidate has previous financial industry experience.
College degree or above.
Trilingual speaker with native Spanish, advanced English, and one more language will be preferred.
High level of honesty and integrity; proactive and meticulous; a sense of responsibility and teamwork spirit.
Ability to work under pressure, strong communication skills, and exceed beyond expectations.
Passionate about the customer service industry and can accept to work under different work shifts.
Passionate about the crypto industry.
Working at Binance: Be a part of the world's leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.
Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless.
Tackle fast-paced, challenging, and unique projects.
Work in a truly global organization, with international teams and a flat organizational structure.
Competitive salary and benefits.
Flexible working hours, remote-first, and casual work attire.
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