Mid Customer Service Representative English C1 Location: On site, Medellín. Company Brief We are Sworkz, a nearshoring company headquartered in Miami, FL, with operations in Medellín, Colombia. Launched in November 2021, our long-term goal is to match US businesses' growth with positive impact. In Sworkz, you'll find more than a workplace! We promote a creative environment where all ideas are welcome, leaders are eager to help you grow, and co-workers will support you every step of the way. Job Summary: We are seeking a dedicated and experienced Mid-Level Customer Service Representative to join our team. The ideal candidate will have a proven track record in customer support, with at least 2-4 years of relevant experience, strong communication skills, and the ability to handle complex customer interactions. This role requires someone who is proactive, solutions-oriented, and committed to providing exceptional service. Key Responsibilities: Manage incoming phone calls and address customer inquiries efficiently and professionally. Identify and assess customers' needs to achieve high levels of satisfaction and resolve issues. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information using appropriate methods and tools. Meet personal and team sales targets and call handling quotas, contributing to overall team goals. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Maintain detailed records of customer interactions, process customer accounts, and file relevant documents. Follow communication procedures, guidelines, and policies, and take the extra mile to engage customers, and other activities the company may require from you. Requirements and Skills: Proven customer support experience or experience as a Client Service Representative (2-4 years preferred) Strong phone contact handling skills and active listening abilities Customer-oriented with the ability to adapt and respond to various customer personalities Excellent communication and presentation skills Ability to multitask, prioritize, and manage time effectively High school diploma or equivalent What We Offer: Monday to Friday. Weekends off. 47 hours per week contrato indefinido (we usually work less). Free PAC Sura + Free Body Tech gym. Full paid training. USA calendar. USA Client Shift. Onsite in Medellin, Mall Vizcaya. Job Type: Full-time Application Question(s): Are you available to work on site in Medellin? Experience: Customer service: 2 years (Required) Logistic International: 1 year (Required) Language: English C1 (Required)#J-18808-Ljbffr