Job Description This is a remote position.The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs. 1. Responsible for managing a whole lot of incoming and outgoing calls in the operations.2. Identify the needs of the client and find a solution to them.3. Answering inbound calls, converting them to leads, and later to towing jobs.WORK CONDITION 1. Full Time Remote 2. Pacific Time Zone 3. Weekly Payout 4. Shift-based — in a Call Center that works 24/7.Requirements 1. Computer Specifications Minimum Intel Specs Processor: Core i7 8th generation (and above) Core i5 10th generation (and above) RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory Minimum AMD Specs Processor: AMD Ryzen 5,7,9 (Minimum series 3600) RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory Macintosh Specs Processor: Core i7/ i5 / M1/ M2 RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory 2. Main Internet Speed Requirement Jitter: below 10ms Latency: below 160ms Upload: more than 25mbps Download more than 40 mbps Using internet speedtest: VoIP Speed Test | 8x8 // Aircall's VoIP Speed Test | Aircall // VoIP Speed Test: Check Your Network Reliability (getvoip.com) 3. Power Backup A reliable power backup that could sustain a minimum of 8 hours (full shift) Examples: Generators// Solar Panels// Portable power inverters etc.(UPS is not enough) 4. Internet Backup (Secondary internet) Jitter: below 10ms Latency: below 160ms Upload: minimum of 25mbps Download: minimum of 25mbps Power and Internet Backup is a MUST.Requirements TECHNICAL & PHYSICAL REQUIREMENTS: 1.High speed and stable internet connection 2.A modern laptop/ desktop with a working headset and mic (Minimum of I-5 generation 10 for processor and 12GB RAM) Note: This is an important requirement, if you don't have the minimum requirements.Sorry, but you won't be able to proceed with your application.3.Super important — a quiet place to work, without any background noises 4.Power back up and internet back up is a MUST.
