Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. Founded in 2014, Wonolo's mission is to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with 2 million underemployed workers in local markets across the United States, within minutes. Wonolo recently raised $140M in growth funding which will continue to help us empower the in-demand workforce by democratizing access to flexible work, opportunities to learn new skills, a living wage, and comprehensive portable benefits and perks. We are looking for a Bilingual Customer Support Advocate to work with Wonolo's Wonoloer Live Support team . You will be employed by a third-party legal entity authorized to do business in the location in which you reside and you will provide contractual services to Wonolo's Wonloer Live Support team. In this role, you will provide a friendly and professional customer support experience to our users predominantly by phone with some email interaction in both English and Latin American Spanish. You will be a big driver in delivering a world-class customer experience. Our ideal candidate will be a proactive and dedicated person who is committed to delivering high-standard customer support. Are you excited about working with a close-knit team at a mission-driven, US-based technology company? If this is who you are or you want to be, please read on! We welcome qualified candidates located anywhere in Colombia, Costa Rica, El Salvador, and Guatemala. Who you are: Attitude : Maintain and promote Wonolo's culture and work ethic. We need our members to be proactive, hardworking, and open to giving and receiving feedback. Be Positive : Being part of the team means working with everyone to meet our daily goals. We hold everyone who works for us to high standards, but we understand that life sometimes gets in the way. We seek to accommodate everyone's different priorities and lives as much as possible while cultivating a culture of hard work, camaraderie, and excellence. Commitment : Working with us requires dedication. We have tons of work on our plate. We have lots of customers' concerns to address, deadlines to meet, reports to make, new projects and new processes to execute, etc. We expect that you'll be able to attend your training and nesting (30-day trial) schedule. Once you pass the 30-day trial, we also expect that you'll be able to render at least 40 hours of work per week. All geared up to start a career in a work-from-home set-up : Ensure that you have a quiet working environment with minimum distraction, a noise-reduction headset, a fully functioning computer/laptop, and an internet connection of at least 15 mbps with backup in case of connectivity issues. Attend the online training and nesting : Providing excellent customer support to our Wonolo users requires you to become fully knowledgeable on Wonolo's platform and its existing processes and policies. Flexible : Must be willing to work on a shifting schedule in a Pacific time zone. If you have read up to this point, we hope you are excited about this opportunity to work at Wonolo! Even if your experience does not check every bullet point, we still highly encourage you to apply. The best hires do not always check off every box of a job description. About Wonolo: Wonolo is a two-sided job marketplace that serves over 2 million front-line workers, providing them access to flexible and consistent job opportunities across the United States within minutes, at companies such as Peloton, Coca-Cola, Neiman Marcus, Papa John's, and thousands more. We are a remote-first company with 200+ full-time employees, and quickly scaling our team within the United States, Canada, and Latin America. We are well-funded and backed by leading investors including Sequoia Capital, Bain Capital, and Leeds Illuminate, among others. Commitment to Diversity, Inclusion, Equity, and Belonging Wonolo welcomes you as you are and celebrates our collective diversity. We work to serve the underserved, and we are built on the strength of our entire community. We are especially interested in candidates who represent different cultures, perspectives, and backgrounds as these empower our team to come together to make the best decisions and the biggest impact. Wonolo is an equal-opportunity employer. We work to ensure all people feel supported, empowered, and connected at work. Wonolo does not accept agency or consulting resumes. Please do not forward resumes to our job postings, email alias, Wonolo employees or any other organization location. Wonolo is not responsible for any fees related to unsolicited resumes. #J-18808-Ljbffr