Our business is making customers happy! We're bringing humanity to business. We're the people and advanced technology behind many of the world's most iconic brands. Ready to brighten people's days? Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. You're instrumental in impacting the client, customer, and employee experience. And our customer experience team is a big reason we're an award-winning culture and company! Being part of the TTEC family has its benefits Health & wellness programs Paid time off & work-life balance Community give back events Referral & recognition programs We're working hard to earn your smile every day. Whether you work from home or at one of our amazing sites, we have benefits and programs to support you and your family. Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Bilingual Customer Service Representative – Spanish-English working in Barranquilla, Colombia , you'll be a part of bringing humanity to business. #experienceTTEC What You'll Be Doing Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve the customer's issues before escalating to the next level. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months or more of customer service experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values A competitive base wage of 2,500,000 COL, sign on bonus of 2,500,000 COL, performance bonus opportunities, and the benefits you'd expect and maybe a few that would pleasantly surprise you 40 hours a week 2 consecutive days off Transportation door to door at the end of the shift A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to the Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. Position Profile What makes an amazing customer experience champion? Check it out below! Empathetic listener Helpful Organized Digitally savvy Trustworthy When you join TTEC, your career path is as individual as you are. As you excel in your selected first role, you may decide that it's the perfect fit. You'll grow through added training and become even better. And you may also decide that you'd like to learn new skills or further expand on your previous experience. You'll work with your manager to craft your personalized career journey. Our hiring process Apply Assessment Interview Potential job offer We're excited you're interested in becoming part of our customer experience team. Applying for the role is the first step - and then we'll be alongside you as you move through the application journey. #J-18808-Ljbffr