Job Hours: 8:30 a.m. - 7:00 p.m. EDT timeframe. Monday-Friday Job Schedule: Hybrid Work Schedule 3 days in office 2 days remote Training: 6 weeks - In-Office for the entire duration Job Summary Often the first point of contact for customers, the Loyalty Services Representative is responsible for addressing customer service concerns, inquiries, and activities. The Loyalty Services Representative is responsible for retention and selling the value of products and services. As a Loyalty Services Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of the products and systems. Responsibilities Supporting policyholders with insurance product information Work with customers via inbound and outbound calls to assist those that wish to cancel their existing insurance coverage, reviewing products benefits and/or solving service and claims issues Assist clients by matching our products with the needs of the client Assist in the collection of current and past due premiums Provide detailed information about policy statuses Assist with basic technical troubleshooting for website/app related issues Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, and other KPIs. Exhibits and practices the organization's common purposes and shared traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership. Willingness to perform other duties as assigned. Expected to be able to work various shifts within 8:30 a.m. - 7:00 p.m. EDT timeframe. Monday-Friday. Core Values Personal Connection Empathy Problem-Solving Ownership Skills and Attributes Problem Solving: Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Continuous Learning: Demonstrates a desire and capacity to expand expertise, develop new skills, and grow professionally. Initiative: Willingly does more than is required or expected in the job. Adaptability: Ability to re-direct personal efforts in response to changing circumstances. Results Orientation: Effectively executes on plans, drives for results, and takes accountability for outcomes. Values Orientation: Upholds and models client values and always does the right thing for the company, colleagues, and customers. Required Skills: Previous experience working as a customer service representative Friendly and professional demeanor. Excellent communication and interpersonal skills Critical thinking Basic computer skills and knowledge of database software. Demonstrated attention to detail, organizational skills, and time management skills. Ability to work a flexible schedule to meet the needs of the business and performance requirements Ability to remain calm in stressful situations. Ability to explain detailed policy concepts in a simple way Education and Experience 1-2 years experience in customer service 1-2 years contact center experience Previous experience with retention efforts to retain customers preferred Previous phone sales experience is a plus About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law. #J-18808-Ljbffr