Air Import Customer Service

Job DescriptionProvide customer service in monitoring freight to ensure timely arrival, accurate preparation of shipping documents for final delivery to achieve overall customer satisfaction.Follow up on inbound shipments and ensure freight is made available for customers to receive their cargoes in the quickest possible time.
Ensure to meet all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.Ensure documents and freight are turned over to customers' brokers timelyTrace flight delays with airlines and origins to ensure timely feedback on arrival information to customers and customer service teamEnsure all paperwork are in proper order that meet customer's profile and comply to local rules and regulationsAchieve 100% customer satisfaction at all times through understanding customers' needs and handling requirements as well as ensuring 100 complianceEnsure all data are entered into system timely and accuratelyEnsure that freight and handling charges are billed accurately and sent billing invoices to customers timelyEnsure all inter-company settlements are closed accurately within company's specified timeframePrepare and submit reports timely whenever requiredEnsure all PNC's are filed promptly with parties concernedTake up additional tasks as required to meet department's needsQualifications2 year working experience.
* Good working knowledge in computer software applications including E-Mail, Excel Word and powerpoint* Good interpersonal, communication and problem-solving skills* Fluent in written and spoken English.
* Must possess initiative and adopt a positive and pro-active demeanor* Committed to the job and work assignments given* Good understanding of Customer Service culture* Team Player and able to work with a variety of personalities across all levels of the organization