About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: On Colombia's Caribbean coast, in the historic city of Cartagena, Four Seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. Experience the authentic charm of the Getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites. Connect to the lively social scene in four restaurants and lounges. Entertain in two ballrooms. Then unwind at the Spa, Fitness Centre and two rooftop pools. With timeless style and legendary service, Four Seasons is shaping Cartagena's new cultural focal point. What You Will Do Business Development and Prospecting: Identify and target group customers that will generate business on behalf of hotel but not conflict with WSO efforts. Negotiate, draft, generate and confirm/sign group contracts that ensure hotel budget and revenue targets are achieved. Adjust group pricing and recommend group concessions as needed to secure group business in support of hotel budget targets. Utilize Various Prospecting Resources to solicit and secure business on behalf of hotel. Use company wide programs, sales developments, prospecting projects, WSO customer events and reporting for group business development. Follow up on all business inquiries and leads and qualify business to generate group room nights and associated food and beverage revenue to impact RevPar performance. Create and execute account plans for assigned market territory to ensure maximum group revenue and budgeted group targets are achieved. Achieve monthly, quarterly and annual revenue and direct sales goals including outside sales calls, prospecting calls, site inspections, and entertainment as outlined. Uncover potential P2P leads on behalf of sister properties and the company. Prioritizing & Time Management Treat active selling, solicitation and business development as #1 job priority. Allocate time and resources as appropriate for account potential. Schedule activities effectively and meet deadlines. Handle sales calls and trips in a cost and time-efficient manner and within compliance of established budgets. Plan activities in advance. Ability to coordinate special events, promotions and other required management duties as assigned. Sales Effectiveness Track and focus on conversion to ensure hotel revenue objectives are impacted and achieved. Write clear and effective sales correspondence. Make a strong and positive impression on clients in individual and group setting. Contact customers in-house to promote good will and foster additional business or repeat business to property or sister property. Develop and utilize sales skills in all sales interactions. Score 90% or higher in sales MCA shop calls to ensure standards are met and sales skills are used to maximum effort. Cross-sell with catering and group managers and team-sell also where appropriate. What You Bring College Degree – 4 years, or equivalent experience strongly preferred. Previous experience in Luxury hotel Sales preferred (minimum of 3 years) Proven sales track record is a plus. What We Offer Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Schedule & Hours Full time
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