This is a remote position, LatAm candidates are welcome to apply.
Join the Ultimate Jet Vacations team as a Travel Coordinator, where your attention to detail, exceptional communication skills, and passion for service will drive our commitment to delivering extraordinary travel experiences.
As a Travel Coordinator, you will play a crucial role in both ensuring the accuracy of vendor payments and providing unparalleled support to our clients, making their travel experiences seamless and memorable.
The UJV Difference We enhance the experience of booking travel for our travel advisor clients.
As the leading luxury B2B travel distribution network of five-star curated experiences, we focus on creating deep and lasting relationships with our clients and partners, with a relentless focus and commitment to service level excellence.
Our curated collection features the most sought-after hotels and resorts worldwide, and our best-in-class reservation and concierge team is committed to delivering an extraordinary booking experience that stands out in the B2B travel landscape.
Responsibilities: Service: Assist the Advisor Support team by accurately and quickly servicing our client questions and arranging services for travelers (spa accommodations, restaurant reservations, private transfers, etc.
).Vendors: Oversee communication with our Destination Management Companies and partners alike to verify availability, coordinate trip logistics, and confirm services with precision.Team: Partner closely with our Advisor Support and Reservations team to provide support that will allow a more dedicated & personalized approach with clients, contributing to an overall 5-star trip experience.Quality Assurance: Meticulously check confirmed bookings and services for accuracy, reporting any discrepancies to the team to ensure all bookings are accurate and submitted without error to guarantee a smooth guest experience.Data Reconciliation: Reconcile CRM and Accounting System data, meticulously gathering invoices and conducting quality control checks to ensure alignment and accuracy.Expertise: Cultivate in-depth destination knowledge to contribute to the overall team ambiance and client experience.Qualifications: Written and verbal professional communication in English is a MUST.Excellent time management skills, organizational skills, customer service skills, and interpersonal skills.2+ years of experience in the hotel industry or a related job is preferred.Comfortable taking telephone calls and mitigating stressful situations.Working knowledge of Google and reservation management systems.
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