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Transformation ManagerReference: JAN20254660
Expiry date: 17:30, Thu, 13th Feb 2025
Location: Bogotá
Salary: Competitive
Benefits: Competitive
Role Overview: To oversee new implementation projects, wherever located within the LINK global business, through their life cycle providing governance, resource and expertise with thorough planning and execution whilst managing both operational and commercial risk.
Delivery of operational implementations with both new and existing clients.
To support regional/local LINK sales and client services teams to enable operational excellence, process governance with ownership/accountability to deliver high quality services to our clients.
Responsibilities: When required to travel to/from LINK/Client destinations – approx.
20% of timeIdentify project costs and ensure projects are completed within budgetIdentify opportunities for profit enhancement through process and operational efficiencyKeep soft costs (expenses) to a minimum and within budgetDevelop and maintain relationships with internal and external stakeholders involved in key projectsDelivery of new contract wins in conjunction with the LINK sales/client services teams to green SLA levelIdentify, lead and motivate a virtual team to support the successful delivery of all projectsEncourage innovation, ideas and input regarding service improvements and to deliver operational excellence with sales/client services teamsEnsure communication is effective and the sharing of knowledge is routineEnsure company values are maintained at all timesLead and participate in business projects and initiativesOwn the successful implementation of new and existing business opportunitiesChallenge the status quo where appropriate and seek innovative service solutionsEnsure the successful delivery of robust operational processes to deliver best practiceRegularly report on achievements and issues, escalating issues where requiredContinually develop knowledge and skills to maintain and improve personal performance and effectiveness in a changing environmentEnsure a smooth transition from implementation into business as usual (BAU) and provide strategic support to the account team, for new business implementationsBe financially and commercially astuteBe creative and aware of all financial sensitivitiesMake a positive first and subsequent impressionBuild effective relationshipsArticulateConfident in delivering solutions and taking ownershipGood relationship managerNot easily deterredRelaxed and approachable styleViewed as dynamic and focused on the business needsExpress ideas and expectations clearlyAbility to influence/steer at all levels both within and outside of the businessAbility to translate business concepts and applications design into practical propositionsPlan and organise effectivelyFlexible in approach, adapt solutions to fit LINK needsStrong at problem solvingAppropriate level of technical skill to contribute to solution, design and delivery requirementsAbility to effectively deliver change managementStrong project manager (desired but not essential)Personal attributes: Measured judgementSelf-motivated with high energy work rateOrganised, effective under pressure and able to consistently deliverDetermined, adaptable and self sufficientTeam playerGood sense of humourConfident but self-awareQuick learnerNatural leaderPolitically astute with strong influencing and negotiating skills (desired but not essential)Our organization is dedicated to fostering a workplace environment that values diversity and inclusion.
We actively seek to attract, recruit, and nurture talent from a broad spectrum of backgrounds, each contributing unique perspectives, ideas, and experiences.
Our goal is to cultivate a productive and inclusive atmosphere that represents various cultures and groups, where everyone is given an equal opportunity to thrive.
Your needs and preferences are important to us, and we are committed to ensuring an equitable and accessible recruitment process.
If you feel you need any reasonable adjustments to be made in order to apply for a vacancy at Link, please contact us at ******.
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