The Transaction Svs Sr Supervisor is an intermediate management level position responsible for leading and supervising a medium sized unit of support employees, in coordination with the Transaction Capture team. The overall objective of this role is to improve processes, interpret data, prepare reports, and minimize bank risk through ensuring adherence to audit and control policies. Responsibilities: Provide support to Treasury and Trade services, Securities, Cash, Trade, Lockbox, Derivatives, Fund Services, Foreign Exchange, etc. Open and amend Letters of Credit (L/Cs), process payments and solve customer issues to ensure efficient daily operation. Supervise the daily workflow for a medium Transaction Services Operations unit that performs exception processing. Solve unique transaction services issues/problems and recommend new work procedures through an understanding of current procedures. Evaluate team performance and make recommendations for pay increases, hiring, terminations and other personnel actions. Ensure task quality of the team and solve issues based on information analysis. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 2-5 years of experience in a related role. Demonstrated project management skills. Ability to work under pressure and manage to deadlines. Ability to work in a fast-paced environment. Consistently demonstrates clear and concise written and verbal communication. Attention to detail and intermediate problem solving skills. Education: Bachelor's degree/University degree or equivalent experience. Risk and Control: Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures. Support training for new team members. Ensure topics and parallel run are planned and delivered with no issues. Maintain performance metrics to track defects, productivity. Assist unit for audit preparation and necessary actions for clean audit results. Responsibility to ensure smooth, error free process flow. Maintain awareness of product changes and system enhancements. Business Overview: TTS NAM Trade Services is a key unit within the Global Trade Operations, with servicing responsibilities for a group of several trade products (documentary LC, and Standby LC families), supporting several Citigroup businesses. Global Trade Operation offers world-class trade services in over 70 markets around the globe. The Organization provides our corporate and FI clients with transaction preparation, processing and customer service. Job Family Group: Operations - Transaction Services Job Family: Transaction Capture Services Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr