We specialize in connecting skilled, motivated remote professionals with businesses that value your unique talents and contributions.
We know what it's like to want a workplace where you feel supported, appreciated, and excited to show up every day.
That's why we partner with businesses that are committed to creating a positive work environment and fostering long-term relationships with their team members.
Why Join Us?
Job Stability & Growth : We prioritize retention, meaning you'll work with companies that are invested in your success and career development.
Supportive Work Environment : We match you with businesses that appreciate your skills and empower you to shine.
Be Valued, Not Commoditized : You're more than just a number here.
We connect you with employers who truly respect and reward your hard work.
If you're looking for a meaningful and rewarding career with an employer that values your talents, you are in the right place to start.
The Role We are seeking skilled and motivated fully remote Tier 2 / Tier 3 Helpdesk Technicians.
This role involves advanced technical support and troubleshooting for hardware, software, and network-related issues, ensuring the highest level of client satisfaction.
You will act as an escalation point for complex issues, contributing to smooth IT operations and systems reliability.
Responsibilities Provide Tier 2 / Tier 3 support for escalated technical issues from the helpdesk.
Diagnose, troubleshoot, and resolve advanced hardware, software, and networking issues.
Ideal Profile Strong problem solving and critical thinking skills.
Good written and spoken English to effectively liaise with stakeholders in the region.
Experience with American, Canadian, British, or Australian business communications.
Stay organized and keep up to date on your tickets.
Ability to work well within a team.
Excellent communication and interpersonal skills.
Highly goal-driven and able to work well in fast-paced environments.
Strong team player who can manage multiple stakeholders.
What's on Offer?
Great work environment.
Retention focused.
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