Position: Tier 2 Technical/Customer Support Working Hours: ???????Full-Time 9 hours between 9 am - 6 pm PST (1 hr lunch break)??????? Holidays: US Holidays Salary: ???????$1,500 to $2,000/month (depending on interview assessment and client's approval) Role Responsibilities: ???????Provide exceptional & empathetic support to our customers through email, live chat, and phone Leverage resources to navigate, troubleshoot, escalate, and solve customer concerns and system issues, while actively maintaining timeline expectations Skillfully balance time between competing priorities — assisting customers, troubleshooting issues, & working on projects Work cross-functionally and communicate clearly to help drive product and process improvements across teams, knowledge-base resources, and more Think outside of the box to develop creative support solutions that best serve our customers and their needs ???????Competencies: Incredibly curious and empathetic.
You seek to understand the full picture from the customer's point of view.
You're also willing to challenge this understanding every day.
Adaptable and relentless.
You understand that change is the only constant in a startup, and you embrace it.
You are willing to run through walls to realize our vision.
Articulate and well-accustomed to a client-facing role Requirements: ???????At least 2 years of experience at a Software ideally SAAS company, in a Customer Support related role English fluency is a must, Good written and verbal communication skills Phone & written communication experience is a must Familiarity with Slack or a similar tool is ( required) Familiarity with Notion and Zendesk is a (Plus) Tech Preference: MacBook Air M2 8GB RAM | Minimum 15 Mbps Windows Intel Core i5 8GB RAM | Minimum 15 Mbps List of US Holidays to follow: January 15 - MLK Day February 19 - President's Day May 27 - Memorial Day June 19 - Juneteenth July 4 - Independence Day September 2 - Labor Day November 11 - Veterans Day November 28 - Thanksgiving November 29 - Black Friday | Day After Thanksgiving December 25 - Christmas Day October 14 - Columbus Day January 1 - New Year's Day Note: We prioritize the processing of one application at a time.
If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.