Company Description We are looking for a Tier 1 Support Engineer to join our expanding team in the Latin America region. You'll be part of a team of smart, highly skilled technologists who are passionate about learning and prototyping cutting-edge technologies. Our team is co-located and agile, with central technology hubs in Chicago, Madrid, Israel, Toronto, and Chennai. Job Description Provide enterprise-level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs. Research, diagnose, troubleshoot, and identify solutions to resolve customer technical issues. Collaborate internally and support the technical onboarding of new customers including users' set-ups, configurations, etc. Monitor & validate data automated processes. Document knowledge and help educate colleagues and teammates on technical cases. Keep current with product knowledge and latest features and functionality. Qualifications Bachelor's degree in information systems, computer science, industrial engineering, or equivalent. Experience providing technical support or being part of an implementation team. Good level of written and spoken English – must have! Great written and verbal client communication skills. Strong troubleshooting and problem-solving skills while being highly detail-oriented. Strong customer service orientation. Strong SQL background - must have. Willingness to work outside of business hours from time to time. Team spirit, self-motivation, and a positive attitude. The ability to work with multiple interfaces and tasks in a dynamic environment. Experience with supporting an analytic product in a SAAS environment. Nice to have Business orientation specifically in the Retailer domain. Knowledge in Linux systems, utilities, and scripting. Development skills. Knowledge of ETL processes. Additional Information Our Benefits Flexible working environment. Volunteer time off. LinkedIn Learning. Employee-Assistance Program (EAP). About NIQ NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. NIQ delivers the Full View with advanced analytics through state-of-the-art platforms. For more information, visit NIQ.com . Our commitment to Diversity, Equity, and Inclusion NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action Employer. #J-18808-Ljbffr