Technical Support Tier 1 - Colombia

Work Location: Barranquilla, Colombia On-site Qualification: High School Diploma Experience: 6 months No of openings: 2 Roles and Responsibilities: Respond to customer e-mails, phone calls, and chats in a timely manner Address voice and data issues and work with other teams to drive resolution Troubleshoot customer connectivity issues Coordinate with other Engineers to diagnose and fix site issues Remain available in a call queue to answer inbound calls Stay updated on changing processes and new company products Attend training sessions as assigned by management Willingness to work flexible hours during nights and weekends is preferred Required Skills: Basic computer and network support knowledge Previous call center and CRM system experience desired, but not required Critical thinking skills, resourceful and effective decision-making Exceptional conflict resolution and problem-solving skills Strong attention to detail Ability to multi-task and juggle multiple high-priority issues simultaneously Advanced English Full availability #J-18808-Ljbffr