What we're looking for Ideaware is looking for a talented Technical Support Specialist to join our technology team and work on an inspiring international project with one of our partners in the U.S. This is a unique opportunity to work alongside a highly experienced team and contribute to the support and growth of a high-growth multi-vendor marketplace company. As a Technical Support Specialist, you will focus on continuously improving the support infrastructure that aids our partner's core business activities. You will diagnose and resolve technical issues, provide training, and ensure customer satisfaction. You should thrive in fast-paced environments and be comfortable working autonomously and as part of a team. This role requires a willingness to immerse yourself in their technology and business operations, but prior expertise is not required. This position offers the opportunity to join a growing company while crucially contributing to maintaining high levels of client satisfaction and support. Responsibilities Communicate with clients to diagnose technical issues and provide prompt solutions. Provide step-by-step instructions to fix technological problems, always ensuring clear communication. Offer backup solutions and alternatives whenever necessary to maintain system functionality. Conduct training sessions for clients on new hardware or software products to enhance user experience. Utilize instruction manuals and documentation to help users effectively utilize software or hardware. Maintain detailed logs of client problems, solutions provided, and customer satisfaction levels. Collaborate with our Software Development Team to solve more complex technical issues as they arise. Deliver instructions in simple and easy-to-understand terms to users with varying levels of technical knowledge. Qualifications Ability to troubleshoot and solve technological problems efficiently. Excellent communication skills, both verbal and written. Strong customer service skills with a focus on client satisfaction. A team player who is comfortable working in fast-paced, dynamic environments. Familiarity with technical documentation and the ability to interpret it for client support purposes. Willingness to learn and adapt to new technologies and company-specific software systems. #J-18808-Ljbffr
