Company Overview Somewhere is a forward-thinking organization that prioritizes innovation and customer satisfaction. We are seeking a skilled Technical Support Specialist to join our team. Job Summary We offer an attractive compensation package, with a salary of $1,500 to $2,000 per month, depending on performance and qualifications. Job Description As a Technical Support Specialist at Somewhere, you will be responsible for providing exceptional support to our customers through various communication channels. Your primary focus will be on resolving customer concerns and system issues in a timely manner while maintaining a high level of empathy and professionalism. Key Responsibilities Provide top-notch support to customers via email, live chat, and phone Leverage available resources to troubleshoot and resolve customer concerns and system issues Balance competing priorities, including assisting customers, troubleshooting issues, and working on projects Collaborate cross-functionally to drive product and process improvements across teams and knowledge-base resources Develop creative support solutions that cater to customer needs Competencies To succeed in this role, you must possess the following skills: Incredibly curious and empathetic mindset Ability to seek understanding from the customer's perspective and challenge it when necessary Adaptable and relentless attitude towards change Articulate and well-accustomed to client-facing roles Requirements We are looking for candidates with: At least 2 years of experience in a Customer Support role at a Software (ideally SAAS) company English fluency and excellent written and verbal communication skills Phone and written communication experience Familiarity with Slack or similar tools Familiarity with Notion and Zendesk (a plus)#J-18808-Ljbffr