Technical Support Representative

*This role is remote and open to any country in Latin America.* Hi! We're LinkGraph, an SEO software company (and full-service digital agency) focused on engineering products and services that help websites improve their performance on Google. We are a rapidly growing organization with clients from Fortune 500 companies to leading Silicon Valley tech startups, and we're looking to bring on a Technical Support Representative to help us propel our growth. Check out our careers page here . If you're smart, ambitious, and passionate about working for a tech company, we want to hear from you! Requirements: This role will be expected to work in EST. Ability to keep up with a fast moving team that's constantly building new products and features. Customer success experience. Someone really technical minded who can dive in and learn a product inside + out! Ability to record Loom videos demonstrating product issues / usability problems, along with presenting solutions. SaaS or SEO background a huge plus! Someone looking for a fast-paced startup culture to grow in. Fluent in written + verbal English. Responsibilities: Attending daily SCRUMS. Testing specific product categories within the dashboard and reporting on usability issues, bugs, workflow problems, and more. Communicating with clients on live chat/our virtual office to help solve problems and answer questions. Develop and apply testing processes for new and existing products to meet client needs. Leading product demos + customer onboarding calls with clients. Discuss product issues with the team. Adapting to the role as needed. Salary: $2000 a month #J-18808-Ljbffr