Technical Support Representative

Schedule: Friday to Tuesday, from 2:00 PM to 12:00 AM EST. Wednesdays and Thursdays off (Bus route). Location: Only Bogotá. Job Description: Quility is a leading technology-enabled, independent provider of insurance protection and financial wellness solutions. With thousands of agents operating in all 50 states, and a corporate staff of over 150 strong, we forge long-lasting relationships with America's families and curate life insurance solutions to meet their evolving needs. Our advisors, partners, and team members come from a variety of backgrounds, but we all have one thing in common: We are dedicated to helping our clients protect what matters most. Objectives: The duties for the Support Specialist include direct contact with agents and clients by chat and ticketing. Responsibilities include meeting support needs of our agent force and client base, across all insurance technology platforms. Essential Functions: Answer incoming support tickets, calls, and chats to provide the first line of defense helpdesk for our agents and policy holders. Perform research necessary to effectively answer policy holder questions and concerns. Troubleshooting and/or escalation of level 1 tickets and chats. Compose business letters, effectively communicate in writing and verbally. Requires extensive chat contact. Competencies: Strong communication skills. Initiative. Multi-tasking skills. Troubleshooting skills. This position requires no supervisory responsibility. Required Education and Experience: High school diploma. Customer service experience and Tech Support Experience. Tipo de puesto: Tiempo completo #J-18808-Ljbffr