Seligo Tech is helping a leading fintech company find their next Technical Support Manager. About the role This position will be responsible for leading the L2 Technical Support and requirements team, supporting our corporate business with its technical requirements, offering world-class service, and creating permanent improvement initiatives. What you will do Lead, mentor, and guide the team to achieve high performance. Create KPIs and monitor and maintain a high standard to achieve targets. Handle customer escalations, resolving complex technical issues promptly and effectively. Evaluate and redefine support processes implementing best practices and tools to optimize efficiency and effectiveness. Collaborate closely with other departments managing good communication addressing customer needs. Provide technical and integration support. Be responsible for the incidents, requests, and problems until the case gets resolved. Closely follow up and monitor all necessary applications, dashboards, transaction platforms, logs, communication channels, etc. Diagnostics of incidents, requests, and problems. What do you need to succeed Bachelor's degree in computer science, information technology, engineering, or a related field. 7+ years of experience in technical support, customer service, or a similar role. Strong leadership, communication, problem-solving, and customer service skills. 4 years of proven experience with API calls, logs, and SQL (Mandatory). At least 2 years' experience as a technical team leader and working with global customers. Experience with Help Desk ticketing system management, ticketing routing, and maintaining a high level of service according to SLA and KPIs. Proficiency in English (C1). Salary $13,000,000 (negotiable) Contract Permanent Schedule Monday to Friday Work Mode Hybrid mode in Bogota If you are interested in the vacancy, contact WhatsApp 3 2 0 8 3 7 2 1 6 7, the person is Michell Sánchez. #J-18808-Ljbffr