Company Description:We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
Sutherland was founded 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. Job Description:We are seeking a highly motivated Technical Support Engineer to join our dynamic team. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to IoT devices and web applications. Your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions.
Your main tasks: Communicate complex information in a simplified and clear manner.Demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions.Understand and empathize with customers when interacting with a wide range of different personality types.Collaborate with product, program, marketing, and engineering teams.Act as customer voice and define and implement innovative solutions.Provide outstanding customer support using tools such as Zendesk, Jira, Confluence, and Salesforce. Qualifications:Advanced English level, both verbal and written (B2 or higher).Full-time availability.Availability to work Onsite (Bogotá – Torre Krystal) in a fast-paced environment.Bachelor's degree or studies in Technology or equivalent experience in technical support is a MUST.Basic understanding of supporting and using Windows and Linux operating systems.Understanding and basic troubleshooting for IoT and various hardware devices including custom hardware and standard PCs.Basic knowledge on technical support using tools such as Zendesk, Jira, Confluence, Salesforce, and ServiceNow.Excellent communication skills: verbal, written, and listening.Understand and empathize with customers when interacting with a wide range of different personality types.
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