Technical Support Engineer Lvl 1

Job Description We are seeking a highly motivated Technical Support Engineer to join our dynamic team. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to IoT devices and web applications. Your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions. Responsibilities Communicate complex information in a simplified and clear manner. Demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions. Understand and empathize with customers when interacting with a wide range of different personality types. Collaborate with product, program, marketing, and engineering teams. Act as customer voice and define and implement innovative solutions. Provide outstanding customer support using tools such as Zendesk, Jira, Confluence, and Salesforce. Qualifications Advanced English level. Both verbal and written (B2 or higher). Full-time availability. Bachelor's degree or studies in Technology or equivalent experience in technical support is a MUST. Basic understanding of supporting and using Windows and Linux operating systems. Understanding and basic troubleshooting for IoT and various hardware devices including custom hardware and standard PCs. Basic knowledge of technical support using tools such as Zendesk, Jira, Confluence, Salesforce, and ServiceNow. Additional Information This is a Hybrid position in Bogotá, Colombia. Enjoy the benefits of joining a Great Place to Work company working for the world's biggest technology companies. #J-18808-Ljbffr