Technical Support Engineer

Technical Support Engineer About the role: We are looking for a Technical Support Engineer who will be an L2 Technical Support and Assistance in PayU platform and its services, for all company Merchants. What you will do: Manage requests submitted by internal and external clients, related to Technical Support, with the objective of providing final solutions, keeping high customer satisfaction rates. Work with other business units, including the Integration team, Product, and Customer Success/Care, as required. Generate Special Reports, according to Internal Customer Requirements. Contribute to internal and external knowledge bases, providing technical and usability references for employees and customers. What you need to succeed: Computer Science or Engineering required, or equivalent experience. 1 - 2 years of experience in customer service/support. Experience querying/searching databases, SQL. Moderate understanding of web technologies, including HTML, JavaScript, PHP, and REST WebServices. Written and Spoken English B2 or higher desirable. Problem analysis and solving ability. Acute attention to detail and accuracy. Demonstrated strength in achieving great customer experience. High energy, self-motivated, proactive, goal-oriented, and enthusiastic. Requirements: 2 years of experience in a relevant field. Skills: API SQL Postman PHP HTML #J-18808-Ljbffr