Technical Support And Customer Service Specialist

Responsibilities: Provide technical support to customers through phone calls, online chat, and email. Create and manage support tickets, ensuring detailed documentation for each incident. Diagnose technical issues, provide solutions, and escalate complex problems to the appropriate teams. Collaborate closely with other departments to ensure efficient resolution of issues. Maintain accurate records of customer interactions and implemented solutions. Requirements: Education: Bachelors degree in Computer Science, Systems Engineering, or a related field. Experience: Previous experience in technical support and customer service. Languages: Bilingual (B2-C1 level) with advanced proficiency in English. Technical Skills: Solid knowledge of operating systems Windows, networks, and hardware. Familiarity with remote support software. Communication: Excellent verbal and written communication skills in English and Spanish. Problem-Solving: Ability to diagnose technical issues and provide effective solutions. Teamwork: Capacity to collaborate with other departments and technical teams. Organization: Ability to manage multiple tasks and maintain detailed documentation of customer interactions. Additional Competencies: Customer-oriented. Patient and empathetic. Adaptability to dynamic environments. Proactive and solution-oriented attitude. Quick learner and ability to stay updated on new technologies. We Offer: Dynamic and collaborative work environment. Opportunities for growth and professional development. Continuous training in new technologies and processes. Additional benefits and competitive salary package. Tipo de puesto: Tiempo completo #J-18808-Ljbffr