Technical Support Agent Lv1

Vence: 6 Ene 2025 Position: Technical Support Engineer Experience: 6 months to 2 years Your Role: We are seeking a highly motivated Technical Support Engineer to join our dynamic team. As a Technical Support Engineer, you will provide exceptional technical support to our customers, resolving issues related to IoT devices and web applications. Your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions. Job Responsibilities: Communicate complex information in a simplified and clear manner. Demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions. Understand and empathize with customers when interacting with a wide range of different personality types. Collaborate with product, program, marketing, and engineering teams. Act as customer voice and define and implement innovative solutions. Provide outstanding customer support using tools such as Zendesk, Jira, Confluence, and Salesforce. What You'll Need: Basic understanding of supporting and using Windows and Linux operating systems. Basic understanding of support tools like Zendesk, Jira, Confluence, and Salesforce. Bachelor's degree or studies in Computer Science or a related field is preferred. Excellent English skills to communicate both verbally and in writing. Ability to work in a fast-paced environment. Ability to work in a high-pressure, highly flexible environment. Basic understanding of MQTT and cellular network protocols is desirable. #J-18808-Ljbffr