Technical Quality Manager Early Talent (Location: Medellin - Colombia) At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. ROLE DESCRIPTION A Technical Quality Manager is responsible for defining and orchestrating the portfolio of services to SAP Premium Engagement Customers. As a trusted advisor on-site with the customer, you have a crucial role in supporting the setup and execution of the customer digital transformation roadmap with SAP services. The Technical Quality Manager effectively combines the roles of a portfolio manager and service delivery manager. KEY AREAS OF RESPONSIBILITIES AND TASKS Management of the customer engagement Establish trusted relationship with customer to drive action plans Define the Premium Engagement portfolio & service plan with the customer Identify innovation opportunities leveraging SAP's technology innovation portfolio Review of services delivered by SAP as part of the engagement Support the adoption of the SAP recommendation from the services delivered Periodically prepare and present reporting Anticipation and identification of risks and top issues Anticipation and identification of functional / technical risks and top issues Drive prevention of risks and resolution of issues Escalation Management for critical situations Engagement Extension and Renewals Ensure value recognition and visibility of value delivered at customer Support extensions of the contract and renewal towards contract end date REQUIREMENTS Candidates must fulfill the following requirements: Bachelor's degree required in business, engineering, computer science or management information systems Ability to handle in ambiguous situations Strong people leadership and people management skills Problem-solving skills and strong work ethic are required Excellent verbal, written and presentation communication skills Fluent English and Spanish (written and oral) are a must Portuguese (written and oral) is a plus Open to travel Work Experience is a plus Position is based in Medellin. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability. Requisition ID: 403910 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 30% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid. #J-18808-Ljbffr
