Our client, a leading technology and software provider of virtual sports, is on the lookout for a Technical Product Trainer to join operations in Colombia. Our client's offerings are designed to cater to a wide range of clients in the gaming and betting industry, ensuring a seamless experience whether users engage with their products via online platforms or in physical betting shops. Job summary: The Technical Product Trainer will specialise in on-site and virtual learning, understanding, and teaching (via hands-on / demonstration) the installation, service and troubleshooting of product software, and associated peripherals in the field. This customer facing role will travel domestically, within Colombia initially, to deliver training in support of software and installation. Essential Job Functions / Main Duties & Responsibilities: Training external stakeholders (B2B & B2C, Operators, installers, cashiers, etc.) on the product Conduct hands-on technical training classes related to the installation and repair of gaming hardware products for external customers. Support customers by learning customer-specific requirements to enhance training programs. Track all training and testing data, and provide status reports and training wrap-up reports to management Facilitate Remote Training Sessions using MS Teams Participate in special projects that have a clear link or benefit to training, as assigned. Advise on the product and how best to market and position it. Knowledge & Experience: Degree in Information Technology / Product and Software Development or similar. 3 years' experience in Product Training. 3-5 years of experience working in a casino or Gaming environment installing, troubleshooting, and maintaining equipment required. Demonstrated ability to troubleshoot and service electronic and electromechanical equipment Experience in virtual sports gaming/betting would be advantageous. Technical aptitude, professional presentation skills, and superior customer service skills required. Experience and basic knowledge of the software development industry. InterGame is the only monthly magazine covering the international coin-op amusements and gaming industry. InterGaming is the leading magazine covering the international land-based casino and gaming industry. Published bimonthly, iNTERGAMINGi is the leading publication for the growing international online gaming industry. An extensive annual buyers' directory with more than 1,500 suppliers listed in the coin-op, casino and iGaming sectors. All the latest innovations for children in the indoor play, edutainment, outdoor adventure and simulation sectors. Coin-op Community covers the latest news for the UK's amusements, attractions and leisure sectors. Sign up for the latest news in your sectors Pay-to-play Casino iGaming Email address Sign up for the latest news in your sectors Pay-to-play Casino iGaming Email address I am over 18 years old and have read, understood and agree to InterGame's Privacy Policy . Not now #J-18808-Ljbffr
