Technical Account Manager (TAM) – Colombia, a rapidly growing, entrepreneurial technology company, seeks a Technical Account Manager (TAM) to join our talented international team working from Bogota.The main two areas of focus of a TAM are: Driving the Technical Onboarding process to ensure new partners have all the training and tools they need to succeed.Managing a subset of 's key international partners to ensure they efficiently utilize the full suite of services and tools.
This includes everything from backend integrations to customer support tools to end-user features.
We're searching for high-powered talent with a passion for technology, a consultative and entrepreneurial spirit, and a desire to drive and manage relationships internally across departments and externally with our partners.
RESPONSIBILITIESThe primary responsibilities for this role include: Provide valuable ongoing product support and training to partners via webinars and on-site.Champion and advocate for partner requirements by gathering feedback from the field on how we can improve our product and processes.Represent at various trade shows and events.Demonstrate in-depth and current understanding of all existing and new product release features to respond to partner inquiries properly.Creating training materials like presentations, technical guides, and videos to facilitate the ongoing training process for partners.Conducting local and remote tests for new features in close cooperation with Product Managers and Quality Engineers.Drive the adoption of key tools that have an impact on the business operation of partners.Other duties as assigned REQUIREMENTS BA or BS, Engineering, Math, or sciences preferredThe ability to communicate in English with vendors and internal teams, both in writing and verbally, in a clear, professional manner.Other languages are a plus.A self-starter who can operate independently.Proficiency and up-to-date knowledge of consumer, cloud, and IoT technology.Strong people skills; natural customer service orientation and disposition.
Candidate must enjoy working with clients and supporting internal customers in the organization.Excellent problem-solving skills.The ability and commitment to meet deadlines, even during high-volume periods.Flexible and positive attitude that fosters team spirit.Availability to travel up to 50% within the LATAM region.Experience with the following is a plus: Intrusion detection systems, access control, home automation, or video over IP.
WHY WORK FOR ?
Collaborate with outstanding people: We hire only the best.
Our quality standards are high and our employees enjoy working alongside other high achievers.Make an immediate impact: New employees can expect to be given responsibility for bringing new technologies to the marketplace within weeks.
You are empowered to perform as soon as you join the team!Gain well-rounded experience: offers a diverse and dynamic environment where you can work directly with executives and gain a broad knowledge base across multiple areas of the business.Work with the latest technologies: As we continue to lead the industry, we require expertise across a broad spectrum of technologies including short and long-range wireless communication, video surveillance, lighting, and HVAC automation, web development, and backend application development and hosting.