Technical Account Manager , ES - LATAM - NOLA Job ID: 2840621 | Amazon Web Services Colombia S.A.S. Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we're looking for a Technical Account Manager to work with our customers' creative and transformative spirit of innovation across all technologies. This is a technical role, in which you will have an opportunity to be the principal technical advisor and 'voice of the customer'. As a Technical Account Manager, you will help craft and execute strategies to drive customer adoption and use of AWS services. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs proactive scope and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies, and enthusiastically keep your customers' AWS environments operationally healthy. The closer relationships developed with your customers will empower you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. Key job responsibilities Every day will bring new and exciting challenges on the job while you: Provide support to resolve inquiries from Enterprise customers regarding AWS service or Cloud. Complete analysis and present periodic reviews of operational performance to customer. Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning. Ensure AWS environments remain operationally healthy whilst reducing cost and complexity. Foster trusting relationships with customers, understanding their business needs and technical challenges. Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope and risk management. Work directly with AWS global engineering and service teams to resolve customer issues. The role may require ability to travel 10-25% as needed. A day in the life If you want to know a little bit more about the TAM role, copy and paste the links below to know part of our team: About the team AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. BASIC QUALIFICATIONS - 5+ years of hands-on Experience with operational parameters and troubleshooting for two (2) of the following: Infrastructure/ Systems Administration / Networking / DevOps / Compute/ Storage/ Database/ Big Data and Analytics/ Application-level services/ Serverless/ Applications Development in a distributed systems environment. - Bachelor's Degree in Computer Science, Engineering, Math, or related discipline required, or equivalent work experience. Able to communicate effectively in English, within technical and business settings. PREFERRED QUALIFICATIONS - Experience in internal enterprise or external customer-facing environment as a technical lead. - Experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, IP Networking, IT Security, BigData/Hadoop/Spark, Operations Management, Service Oriented Architecture. - External enterprise customer-facing experience as a technical lead, presenting to both large and small audiences. - Experience in a 24x7 operational services or support environment. - Experience with AWS services and/or other offerings. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #J-18808-Ljbffr