Tech Support And Customer Service (Cali, Bogota, Barranquilla)

Tech support and customer service (Cali, Bogota, Barranquilla) Join Quility, a top independent provider of insurance protection and financial wellness solutions, as a Tech Support and Customer Service Specialist. We're committed to building lasting relationships with families across the nation by offering tailored life insurance solutions. Our diverse team shares a common goal: to help our clients safeguard what matters most. Be a part of our passionate team dedicated to providing excellent support and service. Responsibilities: Direct contact with agents and clients via chat and ticketing Meet support needs across all insurance technology platforms Answer incoming support tickets, calls, and chats Perform necessary research to answer policyholder questions Troubleshoot or escalate level 1 tickets and chats Compose business letters and communicate effectively in writing and verbally Requirements: High school diploma Experience in customer service Experience in tech support Initiative Job sectors: Servicio al cliente y afines Software informática y telecomunicaciones #J-18808-Ljbffr