The Tech & Network Build Analyst is a developing professional role.
The purpose of the role is to manage the execution of Account Opening, Product Onboarding, and oversight of Account Maintenance for NAM designated and non-designated Financial Institutions / Insurance companies mostly located in Canada and the United States.
Define and implement all processes and procedures so they are consistent and maintain a holistic vision, founded and executed on a standard set of reporting processes, procedures, and tools.
Act as the primary point of contact for a project, own the overall plan for solution delivery, represent stakeholders, serve as an escalation point, ensure on-time, error-free solution delivery, ensure compliance guidelines are satisfied, ensure seamless transition from test to real environment, identify inconsistencies in data or results, define business issues, and formulate recommendations on policies, procedures, or practices.
Maintain strong relationships with business counterparts and clients and ensure a high level of client satisfaction.
Responsibilities: Participates in product development and Account Opening initiatives.
Develops understanding of high-volume self-service internet applications in the financial industry and associated multidisciplinary domain knowledge (customer service, operations, and marketing) to drive continual improvement in deployment processes.
Ensures the best client implementation experience in all host-to-host projects by completing internal and external project-related activities for timely and smooth delivery.
Able to prioritize multiple projects, closely monitor progress, and follow up accordingly.
Able to leverage technology resources to pull metrics.
Performs other duties as assigned and escalates critical issues on time.
Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.
Qualifications: Advanced English/Spanish Level 0-2 years relevant experience (Project management/Client service) Technology or application/systems experience.
Results orientation – evidence of proactively driving projects to conclusion.
Effective communication skills (Verbal & Written).
Ability to manage a high workload within a pressurized environment.
Flexibility – ability to manage a varying workload (i.e., volume, complexity, and composition).
Ability to manage complex integration solutions, working alongside Technical and Technology teams.
Good work ethic – willingness to take a "hands-on" approach to ensuring all elements of the solution are delivered as specified.
Attention to detail and experience of working in a controlled environment.
Education: Bachelor's/University degree or equivalent experience This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
Job Family Group: Customer Service Job Family: Institutional Client Onboarding Time Type: Full time Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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