Talent Pool - Level 2 Helpdesk Specialist

POSITION FOR TALENT POOL: Level 2 HelpDesk Specialist
As a Level 2 HelpDesk Specialist, you will handle escalated tickets in our B2B software support system, addressing complex issues and performing in-depth troubleshooting.
Working through ticketing platforms like Zendesk or ServiceNow, you will collaborate with technical teams to investigate and resolve software functionality issues.
Your role requires strong technical knowledge and analytical skills to deliver timely and effective solutions that enhance the client experience.
ResponsibilitiesManage and resolve more complex and/or escalated tickets from Level 1 support, using ticketing systems such as Zendesk, ServiceNow or similar.Conduct in-depth troubleshooting for complex software issues, analyzing logs and identifying root causes.Profile2+ years of experience in technical support, preferably in a B2B software environment.Proficiency with ticketing systems like Zendesk, ServiceNow, or similar platforms for managing complex support cases.Strong technical troubleshooting skills, with experience in root cause analysis and issue resolution.Soft SkillsExceptional communication and interpersonal skills.English B2 or higher.Strong analytical and problem-solving capabilities.
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