Talent Pool - Level 1 Helpdesk Specialist

POSITION FOR TALENT POOL: Level 1 HelpDesk Specialist
As a Level 1 HelpDesk Specialist, you will be the initial point of contact for B2B clients, handling software-related support tickets through ticketing systems such as Zendesk, ServiceNow, or similar platforms.
Your role will focus on troubleshooting issues, documenting incidents, and ensuring smooth escalation processes when needed.
With a customer-focused approach, you will help resolve issues efficiently to enhance client satisfaction.
ResponsibilitiesManage and respond to incoming support tickets from clients using systems like Zendesk, ServiceNow or similar.Troubleshoot and resolve fundamental software issues, such as login difficulties, account setups, basic feature queries, etc.Profile1+ years of experience in a customer service or technical support role, with a preference for experience in B2B software support.Familiarity with ticketing systems such as Zendesk, ServiceNow, or similar platforms for managing and tracking client issues.Basic knowledge of software troubleshooting and an understanding of web-based applications.Soft SkillsExcellent written and verbal communication skills.English B2 or higher.Strong attention to detail and a proactive approach to problem-solving.Ability to work well in a team environment and demonstrate adaptability.
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