: Recruitment Management: Oversee the recruitment process for call center agents, including job posting, candidate sourcing, screening, interviewing, and selection.
Ensure adherence to the scheduled class hiring process and timelines.
Stakeholder Collaboration: Develop and maintain strong relationships with hiring managers, team leads, and other stakeholders.
Understand their specific needs and preferences to effectively source and recruit suitable candidates.
Candidate Experience: Provide a positive and professional experience for all candidates throughout the recruitment process.
Communicate clearly and promptly with candidates to keep them informed and engaged.
Sourcing and Screening: Utilize a variety of sourcing methods, including job boards, social media, and employee referrals, to attract and identify top talent.
Conduct thorough screening and assessments to ensure candidates meet the required qualifications.
Class Hiring Coordination: Manage the scheduling and coordination of recruitment classes, including organizing assessment centers, interview panels, and onboarding activities.
Relationship Building: Build and nurture strong relationships with internal stakeholders, such as HR team members and hiring managers, to facilitate effective recruitment and address any issues or concerns.
Recruitment Metrics: Track and analyze key recruitment metrics, such as time-to-fill, candidate quality, and sourcing effectiveness.
Provide regular updates and reports to management on recruitment progress and outcomes.
Market Insights: Stay informed about industry trends, labor market conditions, and competitor hiring practices.
Utilize this knowledge to refine recruitment strategies and attract top talent.
Who Are You?
Experience: Minimum of 2 years of experience in talent acquisition or recruitment, preferably with a focus on call center roles.
Proven track record of managing high-volume recruitment and scheduled class hiring.
Skills: Exceptional relationship-building and communication skills.
Strong ability to influence and collaborate with stakeholders at all levels.
Proficiency in sourcing and screening techniques.
Education: Bachelor's degree in Human Resources, Business Administration, or a related field a plus but not required.
Attributes: Highly organized and detail-oriented with strong problem-solving skills.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Professional, approachable, and proactive.
Technical Proficiency: Experience with applicant tracking systems (ATS), recruitment software, and HRIS.
Proficiency in Microsoft Office Suite and other relevant tools.
Who We Are: UnifyCX is a Global company with locations in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines, that provides personalized contact centers, business?processing, and technology outsourcing solutions.
In nearly two decades of operations, we have grown from a few employees in a single location to a global company with thousands of staff members who support an international clientele.
Our motto is "Putting People First" we truly value our employees, customers, and communities.
Our focus goes beyond simply filling positions; we invest in our employees' long-term career growth.
Our dedication to exceeding expectations has led to longstanding partnerships with clients, some of whom have been with us for decades.
While others may speak of creating a supportive environment, we actively demonstrate it through our actions and approach.
UnifyCX is a certified woman-owned business and an EOE employer that welcomes diversity.
